Play Smart.
Stay in Control.

sd678 was built specifically for the Bangladesh market with a clear understanding that online gambling, while a legitimate form of entertainment for millions of adults, carries real risks when it is not approached thoughtfully. Our responsible gaming programme is not a checkbox — it is a core part of how sd678 operates, from the moment a new player registers to every session they play thereafter.

We believe that the right safeguards, clearly communicated and genuinely easy to use, make a measurable difference. That is why sd678 provides a full suite of player-controlled tools — deposit limits, session timers, time-out periods, and self-exclusion — all accessible directly from your account dashboard, without requiring you to contact support first.

At the same time, we recognise that tools alone are not sufficient for everyone. Some players will need human support, guidance, or professional intervention. sd678's support team is trained to handle responsible gaming conversations with care and without judgement, and we maintain a clear pathway for any player who needs to step away from the platform entirely.

This page sets out everything you need to know about how sd678 approaches responsible gaming, what tools are available to you, how to use them, and where to seek further help if you need it. All players must be aged 18 years or above. If you are under 18, you must not register or use the sd678 platform under any circumstances.

sd678 enforces a strict minimum age of 18 years for all registered players. This requirement applies regardless of the player's location within Bangladesh — whether they are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or any other city or district.

Age verification is conducted at two points in the player journey:

• At registration: Players must declare their date of birth during the sign-up process. sd678 uses automated screening to flag accounts where the declared age is below 18, and such accounts are blocked from accessing real-money gameplay immediately.
• At first withdrawal: Before any withdrawal is processed, sd678 requires players to submit a valid government-issued identity document confirming their date of birth. Accepted documents include a Bangladesh National Identity Card (NID), a valid passport, or a BRTA driving licence. Accounts that cannot verify age at this stage will have their withdrawal request held pending document submission.

sd678 takes no shortcuts on age verification. Providing false information about your age during registration is a serious breach of sd678's Terms & Conditions and may result in immediate account closure and forfeiture of any associated balance.

Protecting minors in your household: If you share a device with other household members, including children or younger siblings, we strongly recommend that you log out of your sd678 account after every session and that you do not save your login credentials on any shared device. If you use a personal device, consider enabling a device lock with a PIN or biometric that other household members cannot access.

Deposit limits are one of the most effective tools for maintaining control over how much you spend on gambling. sd678 allows every player to set a personal cap on the total amount they can deposit over a chosen time period. These limits are set by you, for you — and they apply the moment you save them.

How to set or change your deposit limit: Log in to sd678, navigate to Account Settings, and select the Responsible Gaming section. You will find the deposit limit controls there. Enter the maximum amount in BDT (৳) that you wish to cap yourself to for the relevant period, then confirm.

Important rules governing deposit limits:

• A decrease in your deposit limit takes effect immediately upon confirmation.
• An increase in your deposit limit is subject to a mandatory 72-hour waiting period before it comes into effect. This cooling-off period is intentional — it gives you time to reconsider before a higher limit is applied.
• Your deposit limit cannot be removed entirely once set. You may only increase or decrease the limit value.
• Deposit limits apply across all payment methods combined — bKash, Nagad, Rocket, Upay, and card payments all count toward the same limit.

sd678 recommends setting a deposit limit as part of a healthy gaming habit, even if you do not feel at risk. Having a hard cap in place removes the temptation to chase losses in the moment and makes it easier to stick to a pre-planned entertainment budget.

sd678 provides two types of short-term break tools: session time limits and account time-outs. Both are designed to help players who feel they are spending too much time gambling, or who want to build intentional pauses into their gaming habits.

Session Time Limits

A session time limit restricts how long a single continuous gameplay session can last before your sd678 account automatically prompts you to take a break. You can configure session time limits of 30 minutes, 1 hour, 2 hours, or a custom value up to 4 hours. When your session limit is reached, you will receive a notification. You can choose to log out at that point or extend the session by confirming an active choice to continue — this deliberate confirmation step ensures that extended play is always a conscious decision, not a passive drift.

Account Time-Outs (Cooling-Off Periods)

An account time-out locks your sd678 account for a fixed period, during which you cannot log in, deposit, or place bets. Time-out periods available are:

• 24 hours — a brief reset after a stressful session
• 3 days — a short break over a weekend or holiday period
• 7 days — a one-week pause to reassess your habits
• 30 days — a full month away from the platform

During a time-out, sd678 will suspend all promotional communications to your registered email and mobile number. Your account balance is preserved and will be available to you once the time-out period expires. Time-outs cannot be reversed early — once activated, the full period must elapse before access is restored. This is by design, and it is for your benefit.

Self-exclusion is the strongest player-protection tool available on sd678. It is intended for players who feel that gambling has become a problem in their life, or who simply want to commit to a longer break with no possibility of early re-entry.

Available self-exclusion periods:

• 6 months
• 1 year
• 2 years
• Permanent / Lifetime — indefinite closure with no re-registration path

What happens when you self-exclude:

• Your sd678 account is immediately locked. You will be logged out and will not be able to log back in for the duration of the exclusion period.
• All pending bonus offers and promotional communications are cancelled and permanently removed from your account.
• Any outstanding balance at the time of self-exclusion can be withdrawn. Contact [email protected] to request a balance withdrawal before the account lock is applied.
• sd678 will make reasonable efforts to detect and close any new accounts created by a self-excluded player. Creating a new account to circumvent a self-exclusion is a breach of sd678's Terms & Conditions.
• After a self-exclusion period expires (for non-permanent exclusions), you must make an active re-registration request. sd678 will apply a mandatory 24-hour cooling-off delay before re-activating access. Permanent exclusions cannot be reversed under any circumstances.

How to request self-exclusion: You can initiate self-exclusion directly from the Responsible Gaming section of your account settings. Alternatively, contact sd678 support via live chat or email ([email protected]) — our team will action your self-exclusion request immediately, with no questions or pressure to reconsider.

Problem gambling can develop gradually and is not always easy to recognise in oneself. The following signs may indicate that gambling has moved from healthy entertainment to a habit that is causing harm. If several of these apply to you, we strongly encourage you to use sd678's self-exclusion tool and to seek professional support.

Recognising one or more of these signs does not mean you are beyond help — it means you are aware, and awareness is the first step. sd678 encourages any player who identifies with these patterns to take a time-out or self-exclusion immediately and to contact a professional support organisation.

The following questions are drawn from widely used problem-gambling screening tools. Answer them honestly and privately — this is for your own reflection, not for submission to sd678. If you answer "Yes" to three or more questions, we recommend speaking with a support professional.

sd678's own support team is always available to help with responsible gaming requests — including activating limits, time-outs, and self-exclusions — but we also recognise that professional counselling and peer support organisations can provide a depth of help that a platform support team cannot. Below are the key channels available to players in Bangladesh and internationally.

sd678 Internal Support

• Live Chat: Available 24/7 inside your sd678 account dashboard. Average response time: 2–5 minutes.
• Email: [email protected] — plain text, non-clickable. Average response time: 4–12 hours.
• Responsible Gaming Request: Email the subject line "Responsible Gaming — Urgent" to prioritise your request and receive a response within 1 hour during peak hours.

General Mental Health & Counselling (Bangladesh)

• Kaan Pete Roi (Bangladesh): A voluntary emotional support and crisis counselling helpline operating in Bangladesh. Available in English and Bengali. Widely accessible from Dhaka, Chittagong, Sylhet, and other major cities.
• National Mental Health Institute (NIMH), Dhaka: Government-run mental health services including counselling referrals. Located at Sher-E-Bangla Nagar, Dhaka.
• BRAC Health Programme: Community-based mental health outreach available across rural and urban Bangladesh, including support for behavioural health concerns.

International Problem Gambling Support

• Gamblers Anonymous (GA): A peer-led 12-step support programme for individuals with gambling disorders. GA has an established network and online meeting options accessible to players in Bangladesh.
• GamCare: An internationally recognised problem gambling support organisation offering online tools, live chat, and counselling referrals available in English.
• BeGambleAware: Provides a self-help toolkit, live chat, and referral to specialist treatment services, available online to players internationally.

sd678 is committed to continuously improving its responsible gaming programme in line with evolving international standards and the specific needs of players in Bangladesh. This page is reviewed and updated regularly. The current version came into effect on 1 January 2026.